Retun Policy
Introduction
At NextGen Tech, we strive to provide our customers with high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You have 30 days from the date of delivery to return an item for a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
· It must be in its original condition, unused, and undamaged.
· It must be in the original packaging with all tags and labels attached.
· A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Certain items cannot be returned, including:
· Gift cards
· Downloadable software products
· Items marked as final sale or clearance
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at Nexgentechsolutions0@gmail.com or call 0790733222 to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Once your return is authorized, we will provide you with instructions on how to proceed.
Return Shipping
· You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
· If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Refunds
· Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
· If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified period.
Exchanges
If you need to exchange an item for the same item or a different size/color, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions about our return policy, please contact us at:
Email: Nexgentechsolutions0@gmail.com
Phone: 0790733222